Airtel Fiber Services stands a class apart from most telecom operators. One of its biggest strengths is its customer-oriented support system. This telecom operator, Bharti Airtel, ensures that their customers are treated well and that all telecom related queries/complaints are handled smoothly to the utmost satisfaction of an Airtel subscriber. Today, let us take a look at how to contact Airtel Fiber customer care and which issues are most commonly escalated.
There are several methods to contact the Airtel Fiber customer care team. You can contact them through call or mail. You can also go and visit their physical location if required.
In case the above-mentioned methods do not satisfy a your complaints or queries, the Airtel fiber team has set up an option for Grievance Addressal and escalation of the persisting issue.
Here is a list of the ways to contact the Airtel Fiber Customer care team:
- Get Quick Help Through Airtel Thanks App
- Contact Airtel Fiber Customer Care Over Phone
- Get in Touch With Airtel Fiber Customer Care Office
- How To Get Quick Help Through Airtel Thanks App
- Grievance Addressal and escalation
How To Get Quick Help Through Airtel Thanks App
If you want quick help with any of your Airtel Fiber queries, all you have to do is download the Airtel Thanks app from the Google Play store. Once you download the App, you can enter your credentials and register your complaints.
How To Contact Airtel Xstream Fiber Customer Care Over Phone
You can also contact Airtel Fiber Customer care over the phone and speak to a customer care executive to resolve your problem.
Here is the Airtel Xstream Fiber Customer Care Number:
| How To Contact Airtel Fiber Customer Care | Where To Contact |
|---|---|
| Airtel Fiber Customer Care Number | DIAL 121 from your Landline Number |
Airtel has taken measures to ensure that its customer care teams are approachable to people in each locality. Hence, they have begun regional customer care centres which offer extensive services to local Airtel customers.
Here is the list of the Regional Airtel Customer care numbers:
| Region | Local Customer Care Number |
|---|---|
| Madhya Pradesh & Chhattisgarh | (0755) 4444121 |
| Uttar Pradesh | (0522) 4444121 |
| Karnataka | (080) 44444121 |
| Andhra Pradesh & Telangana | (040) 44444121 |
| Mumbai | (022) 44444121 |
| Maharashtra | (020) 44444121 |
| Himachal Pradesh | (0172) 4444121 |
| Assam | (033) 44444121 |
| Jammu & Kashmir | (191) 4444121 |
| Bihar & Jharkhand | (033) 44444121 |
| WB | (033) 44444121 |
| Delhi | (011) 44444121 |
| Tamil Nadu | (044) 44444121 |
| Kerala | (0484) 4444121 |
| North East | (033) 44444121 |
| Haryana | (0124) 4444121 |
| Gujarat | (079) 44444121 |
| Rajasthan | (0141) 4444121 |
| Orissa | (033) 44444121 |
| Punjab | (0172) 4444121 |
How To Get in Touch With Airtel Fiber Customer Care Office
Airtel Fiber customers have an option to get into direct contact with the office-bearers. You can find the address of the Airtel Headquarters given below for your reference.
Here is the contact information you need for Airtel Fiber:
| How To Contact Airtel Fiber Office | Where To Contact |
|---|---|
| Physical Address | Tower A, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram, Haryana - 122015 |
| Email Address | [emailprotected] |
How To Proceed With Airtel Fiber Grievance Addressal and escalation
You can proceed to approach the Grievance addressal team to get more clarification of your Airtel Queries.
In the table below we highlight a list of ways to escalate your queries or complaints:
- Nodal Team
The Airtel Nodal Team works from Monday to Friday (9:30 am to 6:30 pm). You can approach them for the resolution of all your queries that have not been resolved at the first point of customer contact. In case you have issues to clear, please approach the Nodal team with the grievance details. Please remember to carry your complaint reference number to make things easier.
Here is the detailed contact list of the Airtel Nodal Team:
Airtel Fiber Customer Care Nodal Offices Circle Phone No. Office Address Chennai 9952434865 Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004 AP and Telangana 9959334865 Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016 Assam 9957134865 Bharti Airtel Limited, Bharti House, Six-mile Khanapara, Guwahati - 781022 Haryana 9996034865 Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, state- Haryana Kerala 9995834865 Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala Orissa 9937449253 Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha Maharashtra and Goa 9987234865 Bharti Airtel Limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune- 110014 Mumbai 9987234865 Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai - 400064, Maharashtra Tamil Nadu 9952434865 Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore Chennai 600004 UP East 9935334865 Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 UP West and Uttarakhand 9897534865 Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh Kolkata 9831234865 Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal Bihar and Jharkhand 9934334865 Bharti Airtel Limited, Plot no 18, Patliputra Industrial Area, Patna 800013, Bihar, India Delhi NCR 9818334865 Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015 Gujarat 7490034865 Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054 Himachal Pradesh 9805034865 Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 Jammu and Kashmir 9797334865 Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012 Karnataka 9972534865 Bharti Airtel Limited, No 55, Divya Shree Towers, Bannerghatta Road Bangalore - 560029 MP and Chattisgarh 9893134865 Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh North East 9612034865 Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003 West Bengal 9831234865 Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal Punjab 9878434865 Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 Rajasthan 9928034865 Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan - Appellate Authority
You can also escalate your complaint resolution with the Airtel Appellate Authority officers. They work from Monday to Friday (9:30 am to 6:30 pm). You can file your complaint with them and wait for a reply within 39 days of filing. If you don’t want to go in person, you can also post or email them your complaint.
What Can Airtel XStream Fiber Customer Care Help You With?
Airtel Customer Care can help you resolve all your issues related to your broadband connection. We have compiled the main issues faced by Airtel Fiber customers.
Take a look at the list of all the major queries with solutions that Airtel Fiber customers will find useful:
1. How To Buy A New Airtel Fiber Connection?
It is quite easy to get a new Airtel Fiber connection. You just have to follow a few simple procedures to get your Airtel Sim and fiber connection.
Here are the steps you have to follow to get a new Airtel fiber connection:
- Use your Airtel Log in Credentials and enter the Airtel Broadband website
- You will find a list of Airtel internet plans
- You can select the best internet plan that you require
- Fill out the form and submit
- Your new broadband connection will be installed at your preferred address.
2. Which Is Better- The Airtel Fiber Internet Or A Dongle?
Airtel Broadband Internet provides a better user experience than any available dongle. The dongle has to be connected to your laptop or desktop. However, with optic fiber technology, Airtel fiber makes it easy for multiple devices access to your internet connection.
3. When Will The Airtel Fiber Speed Be Confirmed?
The speed of Airtel fiber internet depends on your exact location and so it can be confirmed only before the installation process.
4. How To Check Airtel Fiber Broadband Usage?
You will find the steps to check your Airtel Fiber usage mentioned below:
- Log into your Airtel Thanks App using your registered mobile number
- Enter your account
- You will find your Airtel fiber Broadband usage there.
What Are The Benefits of Airtel Fiber Customer Care?
The Airtel Fiber Customer care team makes sure that their subscribers are happy and satisfied.
There are many benefits of the Airtel Customer Care Team including:
- Boosts Customer Loyalty
- 24*7 attentive service
- Builds strong relationships with customers
- Innovative, patient and solutions-orientated staff
- Empowers customers to choose the best plans
Airtel Fiber Customer Care FAQS
How much time does it take for the Airtel fiber connection to be active?
Once you submit your Airtel Fiber Connection, it will take 48 hours to get activated.
What is the price of the Airtel Fiber router?
Airtel Xstream Fiber router is free of cost. This is irrespective of any Airtel fiber plan that you choose.
How can I change my existing Airtel fiber plan?
You have the option to change your Airtel Fiber plan in the AirtelThanks app.
Prerna Mahtani
Prerna has been working with Selectra for over two years and is perfect for this job as she harbors a love for the Indian Media & Entertainment Industry. She also likes to keep herself up-to-date with all the recent changes and upgrades in the Telecom Industry in India.
FAQs
How do I call Airtel customer care from the US? ›
Call our Call Centre free, at anytime and we'll answer your questions and help you to make the most of Airtel services. To call us, just dial 111 from your Airtel phone. You can also dial +234 802 150 0111 if you are not using an Airtel phone or if you are abroad.
What to do when Airtel xstream fiber is not working? ›Turn off the switch or unplug the router. Wait for half a minute. Now plug in both the devices into the power supply once again. Once the devices are powered up, connect your smartphone to the network and check if the connection is back.
Can we use telephone on Airtel fiber? ›The broadband connection does not require a phone line however some broadband connections come with a phone connection. You can use the phone for making calls and use the broadband for internet connectivity at the same time, which was not the case with the earlier dial up connections.
How do I call an international number from Airtel? ›Airtel customers can dial an ISD number from their phone by prefixing “+” to the phone number with the country code where they want to call.
How can I use Airtel in USA? ›- Select the country you are visiting. COUNTRY.
- Enter your 10 digit mobile number. MOBILE NUMBER. +91.
- Choose your international roaming pack. Please enter required details to fetch suitable packs for you.
Choose Airtel Xstream Fiber for quality calls and 1Gbps speed with unlimited data. Most of the latest Android phones offer to call using your wireless connection as a feature.
How can I talk to Airtel executive? ›- Postpaid customers can call on 9810012345.
- Prepaid customers can call on 9810198101.
Reboot your router and fibre box (ONT/CPE). Check your cabling and power adapters. Make sure everything is “clicked” into place and your fibre patch cable is not kinked or wound too tightly.
Does fiber connection need landline? ›No! Fibre connects via optical cables that carry data via light, which are completely separate from the Telkom copper wire network.
Is Airtel fiber Wired or wireless? ›Internet connectivity in every nook and corner
You won't need range extenders since Airtel fiber optic wired broadband provides connectivity even in places where other connections are glitchy. All you need is to buy a coverage+ upgrade with your plan and you are done.
Can we watch TV with Airtel fiber? ›
Xstream Fiber broadband gives subscriptions to 17 premium OTTs along with unlimited data. All-in-one plan gives access to 350+ TV channels.
How can I talk to Airtel customer care executive directly on 121? ›Instant Help 24*7 : Dial *121# (toll free) to manage all airtel services. One stop solution to all your needs, simply dial *121# to manage your airtel Mobile, fixedline/broadband & digital TV accounts.
How can I complain to Airtel customer care online? ›For any other service query related to bill payments, data plans, etc., we request you to call 121, write in to 121@in.airtel.com or visit an Airtel store.
How can I talk to Airtel executive directly? ›- Postpaid customers can call on 9810012345.
- Prepaid customers can call on 9810198101.